Exploring How Is Speech Analytics Used In Contact Centres
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For businesses that have customer-facing teams or operate How To Learn how this technology is improving customer satisfaction and sales to better convert millions of phone calls into purchases. http://www.youtube.com/watch?v=8tlTurxs8O0 Barry Ibbetson from Leeds City Council explains the benefits of getting to grips with ...
MJ Johnson at CallMiner, David Samuel at Contexta360, and Sean McIver at MaxContact explain what #speechanalytics is.
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